Remote Consulting and Support

(available online and/or via telephone)


Services include, but are not limited to, the following:

  • UniFi Networks (Wired and WiFi)
  • UniFi Protect (Video Surveillance)
  • UniFi Access (Door Control)
  • UniFi Talk (VoIP Telephone)
  • CDVI Access  (Door Control)
  • Synology  (Data Storage Systems)
  • DSC Alarm (Burglar Alarm)

Rates of Consulting, Support and Troubleshooting

  • Remote (online and/or telephone) Consulting, Support, and Troubleshooting start at $250.00 for the first hour, with additional hours ranging from $200.00 to $250.00 per hour, billed in 30-minute increments, with a 1-hour minimum required for all customers. A 1-hour fee must be paid in advance for new customers before any work is performed.
  • Rates vary by complexity of the project. 
  • Estimates can be given up front, if a clearly defined scope of work is provided.
  • Minimum 2 hour appointment may be required to discuss larger/more complex projects.  
  • Any work performed outside of normal business hours (9:00am to 6:00pm EST) or on holidays will be billed at a 1.75x rate.

Remote Tools


Warranty

  • Due to the nature of the Service what We provide, there is no warranty on hourly work.
  • Each hour that we work is billable regardless of the outcome of said work.

Service Hours

  • Service hours are Monday to Friday 9:00am to 6:00pm EST (holidays excluded)
  • Emergency service is available at hourly rates only and is billed at a 1.75x rate.

How to Hire Us

Please contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information about our services and expertise or call us 416-520-1369 (between 9am to 6pm EST).